I have a special request

We will do our best accommodate special requests within reason and within our control, such as adding a message to your gift.

If you have a special request, please contact us via WA +61449638285 or by email at support@charmsheen.com

Can I make a change to my order?

Due to the high volume of orders we are processing, unfortunately, we cannot amend your order once it has been placed.


If you would like to cancel your order,
we will do our best to accommodate this request. But we cannot guarantee
that this is possible.

1. How do I return an order?

For more information about our Return Policy, please click here

Does my jewelry / Crystal come with a warranty?

All of our
jewelry accessories has a warranty period of 6 moths ( exclusions apply)
if you would like more information regarding our warranty, please Click here

How do I receive the parcel ?

      We will begin to process your order upon receipt of your payment and an email will be sent to you for order confirmation then.


      You may check order status and track the parcel(s) in my account after logging in your account on our site


      You may click here for more information about shipping.

More Questions

If you have more Questions, you can Click Here to figure out common question from our most customers, or you can fill contact form below.

Contact form